FAQs

HOW DO I MAKE THE PURCHASE?

You can confirm orders from our online store as a registered user or as a guest.
a) Registered user:
Log in to your profile using your email address and password.
Add the products to your shopping cart.
Once you have all the items, click on the option that says "finish".
A new page will open for you to verify the shipping details and select the payment method.
Accept the purchase conditions and click on the "confirm purchase" button.
The payment page will appear for you to complete your card details, PayPal account or Bizum.
Once payment has been confirmed, you will receive an email confirming the purchase and with the order number.
b) Guest user:
Add the items to your shopping cart.
Once you have all the items, click on the option that says "finish".
A new page will open for you to specify the shipping details and select the payment method.
Accept the purchase conditions and click on the "confirm purchase" button.
The payment page will appear for you to complete your card details, PayPal account or Bizum.
Once payment has been confirmed, you will receive an email confirming the purchase and with the order number.

HOW CAN I MAKE SURE I MADE THE PURCHASE CORRECTLY?

Once the purchase is complete, you will receive a confirmation email with a summary of the selected items and the order number.
If you don't receive it, check with your bank to see if the payment has been processed. If it hasn't been charged, you'll need to repeat the purchase process.
If payment has been processed but you haven't received a confirmation email, please contact our customer service department at team.buddyblue@gmail.com

PAYMENT METHODS

You can pay for your purchases by card or PayPal.

HOW DO I KNOW MY SIZE?

You will find the measurements on each product page.

 

HOW CAN I FIND OUT THE COMPOSITION OF A PRODUCT?

In all product descriptions we indicate both the composition and the care of the garment.